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McDonald's -- Small oversight, big impact
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Posted by Aric
on Monday, June 16, 2008
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in categories
Advertising,
Communications,
Consumer Psychology,
Customer Relationships,
Mrktng Communications,
Product Marketing
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Drive up to a McDonald's today and you're likely to be asked "What can I make for you?" Somewhere along the way, McDonald's marketing department and market researchers obviously told them that their food would seem fresher if their drive-through personnel said this, instead of "What can I get for you?".
Sounds reasonable right? But here's what we found to be the case...
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(Page 1 of 4, totaling 20 entries)
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