The Client

Primp and Blow is a national, upscale blow dry bar franchise concept that also provides a suite of full-face makeup services.

The Challenge

Primp and Blow approached Zion & Zion to further develop the company’s brand in order to drive appointment bookings.

The Insights

Our strategy and research team conducted primary research in the form of focus groups and surveys as well as empathy interviews. Our research led our team into a deep exploration of customers’ individual journeys and stories. The key insights that emerged from our research were as follows.

Insight 1: Customers’ self-confidence levels were generally lower at the early stages of their journey (i.e. when considering whether to engage a blow dry bar’s services).

Insight 2: Customers began to envision the end result pre-appointment, and their self-confidence levels were seen to be higher at this point than they were earlier in their individual customer journeys.

Insight 3: Customers’ attitudes were primarily characterized by a dramatic increase in self-confidence immediately post-appointment and in the hours that followed (e.g. social settings such as dates, parties, and other events).

The Strategy

Our insights didn’t come from a “logical” place of convenience, affordability, styling, etc., but rather from a nearly pure, emotionally-based response—their increased confidence.

As a result, a variety of strategic initiatives unfolded:

  1. We leveraged and combined the expediency of a blow dry bar (quickness of getting in and out) with the end benefit of the customer’s WIIFM, i.e. it makes me feel pretty and pampered – but more so, when I feel this way “I feel confident”—to create Primp and Blow’s new positioning line: Confidence to Go.
  2. We developed a new logo design to play up the “primp” in the Primp & Blow, so as to allow Primp and Blow to position themselves against a growing field of competitors that focused strictly on blow dry services as opposed to the additional make-up services offered by Primp and Blow.
  3. We developed new marketing collaterals and advertising campaigns based on the new positioning.
  4. We developed a new website for the client.
example of responsive website

Responsive Website

example of ads

Ads

example of a custom photoshoot

Custom Photoshoot

example of the updated logo

Updated Logo

example of social media graphics

Social Media Graphics

The Results

The primary objective of our work with the client, to increase appointment bookings, was dramatically overachieved, as year-over-year appointment bookings increased 214.5%.

In addition to an increase in appointment bookings, the client also saw direct web traffic increase by 146.6%, average session duration increase by 49.7%, pages per session increase by 22.1%, and bounce rate decrease by 18.9%.