Childhelp is the nation’s oldest and largest non-governmental child abuse prevention organization. For nearly six decades, founders Sara O’Meara and Yvonne Fedderson have built an effective organization with the assistance of volunteers, trained staff, elected officials representing local and national government, celebrity ambassadors, and many others. Childhelp currently administers programs in all 50 states with physical extensions in 13 states.
Childhelp engaged Zion & Zion as its communications agency of record focusing on strategic position, messaging, campaign development, public relations, and social media.
In the last few years, the major social media platforms have evolved their platforms to ensure that brands are forced to pay to advertise in order to experience any real success. Despite this ever-changing and restrictive environment, our social media efforts for Childhelp are an exemplar of success when it comes to purely organic social media efforts.
How were we able to accomplish this? Let’s start at the beginning.
After carrying out our own research which included leveraging Childhelp’s donor database, our insight was that Childhelp was currently relying on an aging demographic for financial support. We realized that if engagement with millennials did not begin soon, Childhelp’s financial support would begin to wane over time.
We developed an overall strategy to appeal to a younger generation of potential volunteers, donors, and celebrity ambassadors, and Childhelp’s social media presence was going to have to be addressed as part of this plan.
Our initial social media plan included a number of goals in addition to the obvious ones of audience growth and enagement:
- Raising awareness of the issues online
- Expanding outreach for the client’s programs and services
- Increasing the brand’s financial transparency
- Position Childhelp as the go-to leader for child abuse prevention information, programs, and services
To illustrate what we mean with regards to Childhelp’s varying demographic base, let’s review the initial high level list of target audiences that we created:
- Childhelp-specific activists (at all levels)
- General child abuse and neglect advocates (both victims and sympathizers)
- Past, current, and potential donors
- Education-based stakeholders (school administrators, teachers, and parents)
- Friends and supporters of the organization’s founders
- Celebrity and political influencers and advocates.
With all of these audiences in mind, the tactics we applied in the implementation of our social media campaign included the following:
- Brand Update
- Daily Posting
- Voice Establishment
- Customer Service Responsiveness
- Balanced Content
- Influencer Leverage
Social Media Measurement
In order to fine tune the implementation of our social media campaigns over time, and to measure the overall success of our efforts, each quarter our team engaged in regular monitoring, reporting, and refinement.
In social media, ROI is famously difficult to prove, so our goal was to keep our measurement tactics clear and consistent, to ensure both integrity and accuracy.
The reports included the following metrics and KPIs:
- Facebook page likes
- Average Facebook likes, comments and shares
- Twitter page followers
- Average Twitter favorites
- Average Facebook Post Reach
- Posts – and types of posts – with the highest engagement across all platforms
- Average Twitter retweets and replies
Comprehensive in nature, the numbers in these reports were laid out in multiple ways to accommodate various ways of thinking and potential approaches to the numbers. The data included quarterly differences, year-over-year comparisons, and cumulative totals.
The cumulative results we achieved for Childhelp over a two year period are exceptional for a purely organic social media effort:
The results speak for themselves. We were able to better position Childhelp as the leader and expert on all issues related to child abuse, and in doing so, we elevated Childhelp’s brand across key social platforms by leveraging the client’s assets, maximizing news coverage, and cross-promoting with influencers, all of which earned Childhelp the eyes, hearts, and minds of a larger, younger, and more engaged audience.