Empathy interviews are the foundation of Design Thinking, practiced by forward thinking organizations and taught at leading institutions such as the Stanford d.School. Empathy interviews …
User Perception and Memory: How to Leverage it in Your Site’s Design
Blog Post
- April 10th, 2018
How the human mind works is interesting. The mechanics of how different people intake sensory information is the same from a scientific standpoint, but what …
6 Poor, Yet Common, Human Interaction Experiences on the Web
Blog Post
- March 6th, 2018
As a UX/IA strategist, it’s my job to understand and execute a well-crafted user experience for both websites and mobile devices. Part of this job …
7 Critical User Experience Research Tools and How to Use Them
Blog Post
- January 9th, 2018
User research tools aren’t just cool and impressive ways to show off your knowledge to clients (although they can be). User research tools are critical.
Meaningful Movement in UX Design
Blog Post
- December 5th, 2017
Movement in design can greatly improve the user's overall experience, when the design of the animation/movement is done well and for the right reasons. Remember …
3 Human Computer Interaction Principles to Apply to UX
Blog Post
- September 26th, 2017
As user experience (UX) practitioners, we use studies and principles from psychology, social psychology, and human computer interaction to help understand why users think and …
Tools for User Experience Testing & Design
Blog Post
- August 1st, 2017
User experience strategy has become vital to the success of web development over the years. Today, there are hundreds of tools out there to assist with …
The Influence of Mobile on Desktop
Blog Post
- July 25th, 2017
With mobile traffic exceeding desktop traffic, the web is becoming a cross-device medium and mobile patterns and practices have bled onto desktop. Five years ago …
6 UX Myths That Need to Die
Blog Post
- May 16th, 2017
User experience (UX) is the experience a person has when interacting with any touch point of a brand. For this article, I’ll be talking primarily …
UX Meets Email: Persuasion Principle 6 of 6
Blog Post
- March 21st, 2017
The last principle we’re covering within our series on user experience and email design is scarcity. When implemented correctly, scarcity can be extremely persuasive in …
UX Meets Email: Persuasion Principle 5 of 6
Blog Post
- March 20th, 2017
The next social psychology principle we’ll focus on with respect to its application to email marketing is the principle of authority. The principle of authority …
UX Meets Email: Persuasion Principle 4 of 6
Blog Post
- March 19th, 2017
Next in line within our series of articles on email marketing is the principle of liking. Liking, a social psychological tool, says that users are …
UX Meets Email: Persuasion Principle 3 of 6
Blog Post
- March 19th, 2017
The next principle we’ll focus on within our series on email design is the principle of social proof. Social proof, a powerful social psychological tool, …
UX Meets Email: Persuasion Principle 2 of 6
Blog Post
- March 18th, 2017
Next up at bat in our series on applying persuasion principles to email marketing and design is the powerful duo, commitment and consistency, which happens …
UX Meets Email: Persuasion Principle 1 of 6
Blog Post
- March 17th, 2017
Between the millions of resources and articles and our company’s own expertise and knowledge, we’ve identified a specific set of six persuasion principles that we …
Design Tips to Improve User Experience
Blog Post
- January 31st, 2017
As interactive designers, it’s crucial to consider new ways in which we pursue website design. Diving deep into our digital design, it’s important to keep …
The Importance of Content in User Experience (UX)
Blog Post
- January 17th, 2017
Users arrived on your site because they’re in need of information; whether it’s to find customer reviews, product pricing, contact information, or store details—it’s all …
Omni-Channel Customer Experience: Taking UX Beyond the Web
Blog Post
- November 15th, 2016
The term user experience was coined by Don Norman based on digital interactions—check out our What is User Experience article if you’re interested in a …
Brand Tone and User Experience (UX)
Blog Post
- November 8th, 2016
The ways in which a brand embodies a certain look and feel happens through defining the brand’s personality traits and their voice, while also taking …
How to Apply Conventions and Standards to Information Architecture
Blog Post
- October 25th, 2016
Information architecture, or IA, is used to create the structure of a website or mobile application. In a perfect world, the IA of your website …
11 Ways to Make Sure You Run a Successful User Test
Blog Post
- October 11th, 2016
Conducting a user test may seem simple at first—you ask a few questions and observe the participant, right? Not quite. As user experience strategists and …
Applying Cialdini’s 6 Principles of Influence to UX
Blog Post
- July 12th, 2016
Robert Cialdini is a renowned social psychologist who is particularly well known for his research on persuasion and influence. He is the author of numerous, …
How to Use Google Analytics for UX (User Experience) Research
Blog Post
- November 17th, 2015
User experience. It’s the key to making a successful and easy-to-use website. Without a proper UX in place, your website, while it may look …
What is Information Architecture?
Blog Post
- October 20th, 2015
Information Architecture (IA) has been around for almost as long as the internet has been around. While it may not have had a name quite …
2015 Nielsen Norman Group Usability Week Recap & Review
Blog Post
- July 21st, 2015
With our CEO Aric Zion, two members of the Zion & Zion UX (user experience) team, and a Zion & Zion art director in tow, …
The Difference Between UX & IA
Blog Post
- April 7th, 2015
User experience (UX) and information architecture (IA) are two areas of expertise that are truly crucial to successful website development. However, people tend to be …
What is User Experience (UX)?
Blog Post
- August 26th, 2014
User experience is a term that is thrown around a lot in the world of design. The term can be used in product design, interior …
2014 UX Mobile Immersion Conference Recap
Blog Post
- April 15th, 2014
Let me first start by saying the UX Mobile Immersion Conference (@UX_Im) …
