Account Supervisor
LOCATION: We are based, as is this position, in Tempe, AZ—an upbeat college town in the Greater Phoenix Metro area.
THE NUTS AND BOLTS: We’re looking for an exceptional individual. If it’s you, you’ll be a key part of our firm’s account management team.
- Day-to-day interface between the client and the agency
- Managing several larger client accounts in varying industries
- Developing advertising strategies; media plans; and solutions to creative, logistical, and technical problems
- Building a strong relationship with client POCs and their management
- Growing client’s business by identifying opportunities, presenting to client, gaining client approval
- Being the expert on clients’ businesses and knowledgeable on their industries
- Overseeing client budgets and forecasts
- Providing oversight and feedback on client custom reporting and timelines
- Building client reports based on “business questions” and the creative use of data to answer said questions
- Managing vendor relationships
- Foreseeing client problems before they happen and working with account team on how to head them off
- Identifying client “hot buttons” and working with entire account team to ensure these are a focus
- Ensuring client is receiving all agreed upon services – on time and within budget
- Overseeing the status and quality of all client work
- Confidently presenting marketing initiatives to client POCs
- Working closely with all departments to keep them informed of any changes in client and/or competitive climates
- Identifying potential new business opportunities to senior leadership
Here’s our wish list—it’s ambitious, so we ask that you are as well.
- 7 years or more of account management experience
- 7 years or more of marketing experience
- A bachelor’s in marketing, business or a related discipline (MBA is a plus but not required)
- Extensive understanding of business concepts and experience working with clients in multiple industries
- Ability to understand and manipulate client sales and operational data
- Ability to understand clients custom reporting needs and build a team to provide them the nessary reporting
- A strong personality that will be immediately perceived by clients as providing leadership
- Ability to understand and communicate with a client about their business’ marketing needs
- Proven ability to expertly manage multiple clients and provide client with clear expectations
- Ability to foresee challenges/issues with a client accounts before they happen
- Proven ability to build relationships with internal account team member to create a productive, collaborative work environment for you client account teams
- Savvy in enough areas of marketing that working with our PR team, social media team, web development team, media buying team, creative and video production team, and VP of strategy will not be overwhelming
Agency experience is a must.
Yep, we want it all. We hope you do too. Are you the guy or gal for the job?
NO PHONE CALLS PLEASE.
WE ARE: A full-service marketing, advertising, and technology agency, combining deep expertise in strategy, creative, media, data, analytics, and interactive solutions. We’re driven by innovation, collaboration, and a team of smart, curious, and passionate people who thrive on solving complex challenges for our clients.
OUR CULTURE: We believe the best ideas come from cross-vertical collaboration. Creative, strategy, media, data, and tech teams work side by side to solve problems in smarter, more innovative ways. Our three centers of excellence- Digital Agency, B2B, and MarTech – serve as the foundation for how we deliver impact, and every project benefits from expertise across multiple disciplines.
As a remote-first organization, we provide our people with the tools and flexibility to do their best work from wherever they are, while still fostering strong connections across teams. Everyone is equipped with two to three monitors for their home office, and people are free to work relatively flexible hours, within their own time zone.
We encourage open communication and easy access to senior leaders for mentorship, thought leadership, and career development. We invest in knowledge-sharing, professional development, and innovation because we believe that when our people grow, so does our impact.
We pride ourselves on agility, taking on challenges that other agencies either can’t tackle or can’t move quickly enough on. Our team members are also encouraged to be “T-shaped,” developing deep expertise in their own discipline while building awareness and collaboration across other areas of the agency.
OUR BENEFITS:
- United Health Care Health Benefits: Zero wait period, 8 plans to choose from, receive medical coverage on Day 1
- United Health Care Dental & VSP vision: Zero wait period, receive dental & vision coverage on Day 1
- FSA & HSA options: pretax contributions towards qualified health expenses
- Optum Wellness: get personalized wellness coaching
- 401(k): plus Roth options
- Employer Paid Basic Term Life & Personal Accident Insurance
- Voluntary Employee paid Disability Insurance
- Training & Development: Online training courses, online learning resources, virtual learning events, certifications available
- Perks at Work: discounts and member pricing for more than 1,500 merchants
- Employee Assistance Program: access registered nurses, counselors, virtual doctor visits, legal consultation, and much more
- Commuter Benefits: pretax dollars can be used for mass transit fees and parking
- Adoption Assistance– reimbursed up to $1,500 of eligible adoption expenses
- Financial Convenience Benefits– Multiple payroll direct deposit options, pay cards, 529 College Savings plan deposits
- Generous PTO and Flexible Work Hours
OUR CREDENTIALS: We are consistently ranked among the top agencies, web development firms, and public relations firms, and while we have a track record of winning a substantial number of creative awards, we pride ourselves on being a strategy-first agency with a deep MarTech, CDP, digital and analytics core. Very important to us is our ranking by both The Business Journal and Career Builder as a Best Place to Work.
