Media Operations Specialist
LOCATION: U.S. Remote
OVERVIEW: We are a premier agency at the forefront of Customer Experience (CX) strategy and technology, specializing in areas such as Digital Experience Intelligence, analytics, customer data platforms, account-based marketing/experience (ABM/ABX), and experience optimization. Our mission is to empower businesses through cutting-edge marketing, media and marketing technology solutions that significantly enhance customer engagement, growth, and insights.
We are looking for an exceptional individual to join our team as a Media Operations Specialist. This role demands a candidate who is proficient in managing high-profile, fast-paced, digital media operations in an agency environment. The ideal candidate will have excellent attention to detail and a knack for developing and following operational processes consistently.
RESPONSIBILITIES:
- Media Operations Management: Own creative trafficking, flowchart development / management, campaign budget pacing, KPI pacing, client and vendor invoicing, billing actualization, ad tag / creative trafficking, and vendor outreach / communication
- Quality Assurance: Leverage QA documentation to thoroughly check campaign setup and accuracy against defined strategy and goals. This also includes testing conversion events across platforms and working with internal dev teams at times to trouble shoot and fix tracking issues. Develop and enhance QA documentation when appropriate.
- Campaign Setup: Support client campaign launch efforts; build campaigns across paid media platforms with accuracy and precision against defined strategy and goals
- Reporting / Data Infrastructure: Support client reporting processes and assist in trouble shooting issues. Occasionally supporting ad-hoc client reporting requests.
TOOLS/PLATFORM EXPERIENCE :
- Primary Tools: Google Campaign Manager 360, DV360, Google Ads, Meta Ads, LinkedIn Ads, Google Tag Manager, Advantage Software, Microsoft Excel
OTHER EXPERIENCE:
- Professional Experience: 3+ years at a digital media agency in an ad operations and/or media operations role. Experience in a fast-paced agency environment working on multiple clients at a time
- Educational Background: Bachelor’s degree in Business, Communications, Marketing, Advertising, Finance, or a related field
- Key Skills: Exceptional communication skills, detail-oriented, excellent attention to detail, proficient at managing multiple projects, highly organized, analytical, strong leadership qualities, and effective in a cross-functional team environment
- Personal Qualities: Proactive team player, capable of independent problem-solving, rapid troubleshooting, and managing tasks in a fast-paced, technology-oriented environment. You enjoy process-oriented work and have been known to catch details others might miss. Commitment to excellence and readiness to advance both personal and team objectives.
SALARY RANGE: $70000 - $125000
The salary range for this position reflects the fact that we are open to a very broad range of experience and that we may hire below or above the position title shown in this post depending upon the characteristics and capabilities of the job candidate.
WE ARE: A full-service marketing, advertising, and technology agency, combining deep expertise in strategy, creative, media, data, analytics, and interactive solutions. We’re driven by innovation, collaboration, and a team of smart, curious, and passionate people who thrive on solving complex challenges for our clients.
OUR CULTURE: We believe the best ideas come from cross-vertical collaboration. Creative, strategy, media, data, and tech teams work side by side to solve problems in smarter, more innovative ways. Our three centers of excellence- Digital Agency, B2B, and MarTech – serve as the foundation for how we deliver impact, and every project benefits from expertise across multiple disciplines.
As a remote-first organization, we provide our people with the tools and flexibility to do their best work from wherever they are, while still fostering strong connections across teams. Everyone is equipped with two to three monitors for their home office, and people are free to work relatively flexible hours, within their own time zone.
We encourage open communication and easy access to senior leaders for mentorship, thought leadership, and career development. We invest in knowledge-sharing, professional development, and innovation because we believe that when our people grow, so does our impact.
We pride ourselves on agility, taking on challenges that other agencies either can’t tackle or can’t move quickly enough on. Our team members are also encouraged to be “T-shaped,” developing deep expertise in their own discipline while building awareness and collaboration across other areas of the agency.
OUR BENEFITS:
- United Health Care Health Benefits: Zero wait period, 8 plans to choose from, receive medical coverage on Day 1
- United Health Care Dental & VSP vision: Zero wait period, receive dental & vision coverage on Day 1
- FSA & HSA options: pretax contributions towards qualified health expenses
- Optum Wellness: get personalized wellness coaching
- 401(k): plus Roth options
- Employer Paid Basic Term Life & Personal Accident Insurance
- Voluntary Employee paid Disability Insurance
- Training & Development: Online training courses, online learning resources, virtual learning events, certifications available
- Perks at Work: discounts and member pricing for more than 1,500 merchants
- Employee Assistance Program: access registered nurses, counselors, virtual doctor visits, legal consultation, and much more
- Commuter Benefits: pretax dollars can be used for mass transit fees and parking
- Adoption Assistance– reimbursed up to $1,500 of eligible adoption expenses
- Financial Convenience Benefits– Multiple payroll direct deposit options, pay cards, 529 College Savings plan deposits
- Generous PTO and Flexible Work Hours
OUR CREDENTIALS: We are consistently ranked among the top agencies, web development firms, and public relations firms, and while we have a track record of winning a substantial number of creative awards, we pride ourselves on being a strategy-first agency with a deep MarTech, CDP, digital and analytics core. Very important to us is our ranking by both The Business Journal and Career Builder as a Best Place to Work.
