Senior Account Manager
LOCATION: Open to U.S. REMOTE or based in Tempe, AZ— in the Greater Phoenix Metro area.
THE NUTS AND BOLTS OF THE JOB: We’re looking for an exceptional individual. If it’s you, you’ll be an integral part of our firm’s account management efforts. Note that the successful candidate for this position will possess an ability to think strategically, not just tactically, and will have experience working with accounts that require “marketing thinking” from their account manager, and not just project management skills. Your ideas for your clients’ businesses will count. You will not simply coordinate the work of others, although you will be working with a wide variety of functions within Zion & Zion including MarTech, Media, Creative, CX, UX, Content and more. In addition to standard account management responsibilities, the following also apply.
Responsibilities include:
- Provide deep marketing insight based on client data and analytics
- Demonstrate effectiveness of advertising and communications, including digital advertising and nurture campaigns using real-time dashboards and data visualization to communicate with clients in frequent sync meetings and/or major presentations to stakeholders
- Provide guidance to agency data/analytics team for the creation of advanced segmentation and data visualizations that will facilitate insights leading to improved campaign performance and ongoing accumulation of learnings
- Engage and educate clients on the features and benefits for MarTech solutions related to their business goals – examples include marketing automation platforms, customer data platforms (CDP with Tealium preferred), advanced digital media platforms, etc.
- Lead the development of marketing strategies supporting lead generation and sales for clients across multiple industries, taking in account each client’s unique customer journeys
- Work with CX team to provide clients with actionable advanced marketing thought about their various audiences and how creative and messaging should vary along their customers’ journeys
- Communicate with, and present to, client C-suite
- Create project estimates and timelines and hold both agency and clients accountable for meeting deadlines
- Provide guidance to, and mentor, junior staff members on assigned accounts within the account team and agency-wide
- Work closely with agency leadership to develop advanced marketing strategies for clients
Requisite skills include:
- 5-7+ years with a proven track record in account management
- Experience with accounts in multiple industries (B2C + B2B experience desirable)
- Ability to think strategically
- Advanced understanding of marketing and how it is evolving, especially with respect to MarTech
- Digital and analytics savvy
- Experience with accounts that involve CDPs, MarTech, nurture strategies, advanced analytics and a CX-driven approach
- Various marketing skills and areas of understanding are desirable. Examples of the types of skills/experience that are useful include: market research, journey mapping, process development, applying marketing frameworks, etc.
NO PHONE CALLS OR DROP-INS PLEASE.
WE ARE: A full-service marketing, advertising, and technology agency, combining deep expertise in strategy, creative, media, data, analytics, and interactive solutions. We’re driven by innovation, collaboration, and a team of smart, curious, and passionate people who thrive on solving complex challenges for our clients.
OUR CULTURE: We believe the best ideas come from cross-vertical collaboration. Creative, strategy, media, data, and tech teams work side by side to solve problems in smarter, more innovative ways. Our three centers of excellence- Digital Agency, B2B, and MarTech – serve as the foundation for how we deliver impact, and every project benefits from expertise across multiple disciplines.
As a remote-first organization, we provide our people with the tools and flexibility to do their best work from wherever they are, while still fostering strong connections across teams. Everyone is equipped with two to three monitors for their home office, and people are free to work relatively flexible hours, within their own time zone.
We encourage open communication and easy access to senior leaders for mentorship, thought leadership, and career development. We invest in knowledge-sharing, professional development, and innovation because we believe that when our people grow, so does our impact.
We pride ourselves on agility, taking on challenges that other agencies either can’t tackle or can’t move quickly enough on. Our team members are also encouraged to be “T-shaped,” developing deep expertise in their own discipline while building awareness and collaboration across other areas of the agency.
OUR BENEFITS:
- United Health Care Health Benefits: Zero wait period, 8 plans to choose from, receive medical coverage on Day 1
- United Health Care Dental & VSP vision: Zero wait period, receive dental & vision coverage on Day 1
- FSA & HSA options: pretax contributions towards qualified health expenses
- Optum Wellness: get personalized wellness coaching
- 401(k): plus Roth options
- Employer Paid Basic Term Life & Personal Accident Insurance
- Voluntary Employee paid Disability Insurance
- Training & Development: Online training courses, online learning resources, virtual learning events, certifications available
- Perks at Work: discounts and member pricing for more than 1,500 merchants
- Employee Assistance Program: access registered nurses, counselors, virtual doctor visits, legal consultation, and much more
- Commuter Benefits: pretax dollars can be used for mass transit fees and parking
- Adoption Assistance– reimbursed up to $1,500 of eligible adoption expenses
- Financial Convenience Benefits– Multiple payroll direct deposit options, pay cards, 529 College Savings plan deposits
- Generous PTO and Flexible Work Hours
OUR CREDENTIALS: We are consistently ranked among the top agencies, web development firms, and public relations firms, and while we have a track record of winning a substantial number of creative awards, we pride ourselves on being a strategy-first agency with a deep MarTech, CDP, digital and analytics core. Very important to us is our ranking by both The Business Journal and Career Builder as a Best Place to Work.
