Challenge
The organization had expanded rapidly through acquisitions, resulting in fragmented systems, duplicate accounts, and inconsistent data flowing through its CRM and ABM platforms. Compounding the challenge was a dual-market business model: one side focused on long-cycle enterprise clients, the other on onboarding thousands of suppliers. This structure flooded the system with incomplete, low-value supplier records, many lacking critical fields like billing country and web domain, which skewed 6sense’s predictive model with false positives.
Signals from operational contacts and non-buyer roles further muddied intent data, leading to missed opportunities and inefficiencies. Without a unified data strategy and centralized ownership, teams lacked alignment, and predictive tools couldn’t distinguish between true buyer behavior and irrelevant activity.