TEMPE, Ariz. (Feb. 13, 2019) – Zion & Zion, a full-service national marketing agency has been appointed to the Board of the Arizona State University Center for Services Leadership (CSL), a groundbreaking research center concentrating on expanding service innovation. Zion & Zion joins several other companies on the board, such as FedEx, Boeing, Mayo Clinic, Lowe’s, American Express, Starbucks and Intel.
The invitation-only partnership highlights Zion & Zion’s excellence in service-related research. Examples include the agency’s research on: limitations related to the Net Promoter Score (NPS); co-blame as it relates to food delivery apps and the restaurants they represent; customer satisfaction as it relates to home-service appointment wait times; and artificial intelligence analysis of negative customer reviews.
“We are truly honored to be among such an impressive group of companies,” said Aric Zion, CEO of Zion & Zion. “The ASU CSL provides important scientific insights and services strategies across a wide spectrum of industries. We’re pleased that the CSL has acknowledged our leadership in this area and invited us onto its Board.”The Center for Services Leadership is a research center within the W.P. Carey School of Business at Arizona State University. CSL strives to improve the business and academic understanding of the distinctive and growing role of services in organizations and with customers. Organizations invited to participate as board members must possess an exceptional reputation as a leader in either a services firm or a product/manufacturing firm that competes through service/services.